Refund and Exchange Policy

At Webinar Store Online, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you may need to return or exchange an item. Please review our refund and exchange policy below:

1. Refunds:

If you are not entirely satisfied with your purchase, you may return it within 14 days of the delivery date for a full refund.
All returned items must be unused, in their original condition, and with the original packaging intact.
Refunds will be issued to the original payment method used for the purchase.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

2. Exchanges:

We are happy to exchange any item for a different size, color, or product of equal value within 14 days of the delivery date.
All exchanged items must be unused, in their original condition, and with the original packaging intact.
If the desired exchange item is of greater value, the customer will be responsible for paying the price difference.
If the desired exchange item is of lesser value, the price difference will be refunded to the original payment method used for the purchase.

3. Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving the order.
We will arrange for a return shipping label and promptly replace the item at no additional cost to you.

4. How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer service team at Webinartennis@gmail.com or +20 112 727 5902.
Please provide your order number and the reason for the return or exchange.
Our customer service team will guide you through the process and provide further instructions.

5. Conditions for Returns and Exchanges:

Items returned or exchanged must be in their original condition, unused, and with the original packaging intact.
We reserve the right to refuse returns or exchanges if the items do not meet these conditions.

6. Exceptions:

Certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges unless they are defective or incorrect.

7. Final Sale Items:

Items marked as final sale are not eligible for returns or exchanges unless they are defective or incorrect.

8. Policy Updates:

We reserve the right to update or modify our refund and exchange policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Tennis Store Online, you agree to abide by the terms and conditions of this refund and exchange policy.

If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer service team for assistance.

Thank you for shopping at Webinar Store Online!